Return and Refund Policy

Our policy lasts 15 days. If 15 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging.

Several types of products cannot be returned. Perishable goods such as food, flowers or magazines cannot be returned. We also do not accept products for intimate or sanitary use, dangerous products or flammable gases or liquids.

Other items that cannot be returned:
* Gift cards
* Downloadable software
* Certain health and personal care products

To make a return, you must show us a receipt or proof of purchase.

Please do not return your purchase to the manufacturer.

There are certain situations where only a partial refund is given: (if applicable)
* Books with obvious signs of use.
* CD, DVD, VHS tape, software, video game, cassette, or vinyl record that has been opened.
* Any item that is not in its original condition, damaged or missing parts for reasons not due to error on our part.
* Any item returned more than 30 days after delivery.

Refunds (if applicable)
Once we have received and inspected the returned item, we will email you to confirm that we received it well. We will also inform you of our decision regarding the approval or rejection of your refund request within a maximum of 7 days.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

Late or missing refunds (if applicable)
If you have not yet received your refund, please check your bank account first again.
Next, contact your credit card issuer, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often a processing time required before a refund is posted.
If after completing all these steps, you still have not received your refund, please contact us at: (info@spliff.fr)

Sale items (if applicable)
Only regular priced items can be refunded. Unfortunately, sale items are not refundable.

Exchanges (if applicable)
We only replace an item if it is defective or damaged. If in this case you wish to exchange it for the same item, send us an email to (info@spliff.fr) and send us your item to: OLAB - 42 rue de l needlework - 34,000 MONTPELLIER - FRANCE
.


Gifts
If the returned item was marked as a gift when purchased and was sent directly to you, you will receive a gift credit equal to the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.

If the item was not marked as a gift when purchased, or if the gift giver preferred to receive the item for you first gift later, we will send a refund to the gift giver and they will know that you returned the item.

Shipping
To return a product, you must send it by post to: OLAB - 42 rue de l'aiguillerie - 34 000 MONTPELLIER - FRANCE

You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the return shipping costs will be deducted from this.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping an item worth more than 75 euros, you should consider using a delivery service that allows you to track the shipment or purchase insurance Delivery. We do not guarantee that we will receive the item you return to us.